All orders for digital products are processed instantly after payment. Because digital files are delivered immediately, orders cannot be canceled once the download link has been accessed or the product has been delivered.
If you placed an order by mistake, please contact us within 12 hours of purchase. If the product has not yet been downloaded, we may be able to cancel the order and issue a refund.
Your satisfaction is our #1 priority. We want you to shop with confidence and enjoy the digital products offered on our store.
Due to the nature of digital downloads, all sales are generally considered final once the product has been delivered or downloaded.
However, we will gladly provide a refund in the following situations:
You were charged multiple times for the same product
The wrong digital product was delivered
The file is corrupted or cannot be opened
There is a technical issue preventing download
If you experience any of the above issues, please contact our support team within 7 days of purchase, and we will work quickly to resolve the problem or issue a refund if appropriate.
Refunds are generally not available in the following circumstances:
The product has already been downloaded or accessed
The customer changes their mind after purchase
The product was purchased without reviewing the product description
The issue is related to software compatibility on the customer’s device
We encourage all customers to carefully review product descriptions before making a purchase.
If you experience any issues with your purchase, please contact us and we will be happy to assist you.
Email: support@ebookpad.shop
Our team is committed to providing helpful support and ensuring that you receive the digital product you purchased.
Please do not attempt to return digital products by email or other means unless requested by our support team. Digital files cannot be physically returned.